Handling an Issue
Scott, Corporate Office I have been a client of MM for almost 20 years with only 1 small issue with a new hire. It was a person who did not meet the high standards of MM I had always experienced. I call the corporate office and spoke with Scott Marshall. I explained my situation and found Scott to be completely engaged and listened with undivided attention. We finished the conversation with Scott committing to looking into the matter. I received a return call by the end of day. His explanation was more than satisfactory, and he offered to be at the warehouse with me if I want to go again. The next time I spoke with Scott the person had been replaced. Scott handled his job with seamless tranquility and yet he did not miss a detail. He demonstrated to me how important the client was to MM without throwing anyone under the bus. That is professionalism.
